Terms and Conditions

Ethical Policy

We are fully committed to provide a high quality of products for our customers, we have a obligation to work ethically, which means HOMS ARTHAUS and our suppliers provide an environment which protects the employees health, safety and human rights. The criteria are: Freely chosen employment, health and safety, no discrimination, minimum age employment, working hours, rates of pay and terms of employment.

 

Intellectual Property

The Intellectual Property rights of all content of these pages including pictures, illustrations, designs, logos, photographs, text written, and other materials and software made available to you through this website remains the property of HOMS ARTHAUS and it is protected by ALL COPYRIGHT LAWS and treaties around the world. You are not main to publish, manipulate, distribute or otherwise reproduce, in any format or copy, what appears on this website.

 

Limitations of liability

Permitted by law and save provided above, neither HOMS ARTHAUS or any associated company shall be liable to you by reason of any representation, condition or term, or any duty at common law, or under the express terms of the contract for any indirect loss or damage or other claims for compensations which arise out of or in connection with the use of this website, the products or or resale by you. HOMS ARTHAUS take all reasonable steps to ensure a good service, but it does not ensure that your use of this website will be error free, without any disruption or loss.  In any caso of failure, delay of products, we will inform as soon as possible.

 

Sale

When you place a order on your shopping bag account, you are offering to purchase a product on and subject to the terms and conditions to this online shop. The price of any product and ship will always be available.

The dispatch times of products will always be without guarantees about delays resulted by post mail service. 

To accept an order you need to provide true information, that will authorise the purchase of your debit or credit card, and that are sufficient funds to cover the cost. 

When the purchase of goods is finish, you will receive a email confirmation with a receipt for your order. This contract between the company and you will only be made after the purchase have been approved by us and we have debited your debit our credit card.

We will try to ensure that all details, descriptions and prices of our products will be correct. In the case if an error occurred in a purchase, we will inform you of this as soon as possible by email and give you the possibility to reconfirm your order with the correct price, or cancel it. If we were unable to contact you, the order will be cancelled. If you cancel, but you have already paid, you will receive the refund.

 

Privacy Policy

We are committed to protecting the privacy and security of our customers and site visitors, including you. We therefore fully appreciate and respect the importance of data privacy and security on the Internet.

 

Return and Exchange Policy

If you are not satisfied with the product you receive, we accept returns or exchange within 30 days after the email containing the confirmation of the order. The product should look unworn, undamaged, unwashed or unaltered in anyway to be returned or exchanged. We do not accept returned items that were sent back by you directly without checking with us first.

 

Follow the return directions:

1. You should get in touch with our customer service info@homsarthaus.com indicating which product you would like to return and write the reason for it.

2. Place the product in the original packing and seal the parcel securely.

3. Drop off the package at the local post office.

4. When the package is received, we will send the exchange as soon as possible or issue a refund to your account in accordance to your return conditions. 

 

Complaints

If you have a complaint about us, please send a email to info@homsarthaus.com

 

Impressum

Homs Arthaus Dias Mendes und Vincentz GbR

Brehmestr. 52

13187 Berlin

Germany

 

Email: info@homsarthaus.com

VAT: DE306244151